Terms and conditions of purchase
At Bertulli.com you will be able to buy Bertulli shoes, with interior wedge for being taller, get more information about them and take advantage of special prices.
In this section you can read Bertulli.com's purchasing conditions. When you buy online, you are accepting our conditions. If you have any questions, please write to us an email.
1. BERTULLI.COM PURCHASING SYSTEM
Shopping on Bertulli.com observes current rules and laws. Consequently, sales are from Neman Europe, S.L, Plaza de Menjibar, 8, 41003 Sevilla, Spain. Every price listed already has the tax rate (I.V.A) included, according to the current rule for people who live in the European Union's countries and the rest of countries in the world.
Products descriptions and prices displayed are as accurate as possible, but there could be some typed mistakes. Products will be available till end of stock. Prices are in euro. Products with special prices, are correctly marked. They will be available as long as they appear in the online shop.
Shoes requested from Germany will be sent under the brand of masaltos.com.
If you need a voucher of your purchase, you should contact our Customer Service by e-mail, to firstname.lastname@example.org, during the 7 days after you receive the item. You will only have to send us your personal data and the number of your order. The confirmation sent by Bertulli.com won't have legal validity as a voucher, only like as proof of purchase.
2. PLACING AN ORDER
People who want to buy any of the products shown in Bertulli.com should visit the online catalogue, make their selection and add it to the shopping bag. Then, they should fill in a form with the delivery address; specify the shipping method and costs, and the payment method. Finally, the order summary will be shown and the customer will be able to confirm it. By this way, the order will be processed correctly and data will be registered in our data base, except from system error. If payment method chosen is credit card, then our online shop will connect with the Sistema 4B online payment system. The result of the transaction will be communicated later.
The customer who wants to place an order on Bertulli.com, must accept the purchasing conditions placed at the end of the shopping process and in the section with the same name.
Every customer will receive by e-mail the order summary. Later, they will be able to check the order and its status in the section Order status. The status would be the most accurate and updated as possible.
The shipment of the package will take different periods according to the shipping method used and the availability of the products chosen.
Free shipping on orders of 2 or more pairs of shoes for deliveries to EU, EEA, Norway, Switzerland and Turkey.
Promotions are not valid in conjunction with other promotions.
Neither Tipsa nor DHL delivers in post-office boxes. In this case, we will send the package by ordinary mail.
In deliveries for places outside of Spain, the package might produce certain customs duty, according to the country of delivery. If that happens, the customer is responsible for them.
3. SECURED COMMUNICATIONS AND PAY ONLINE WITH CREDIT CARD
Bertulli.com is the owner of a digital certificate issued by Thawte certification authority. Due to this fact, every information sent to and from our web server is encrypted. Besides, this certification confirms that we really are Bertulli.com.
The online credit card payment in Bertulli.com is, nowadays, the safest. It has joined the Verified by Visa. This payment system protects your card details with your own password. Besides, through the payment page, your credit card details will be only managed by the verification system, and not by the e-commerce.
4. EXCHANGES AND REFUNDS
You can download the Right of withdrawal form here.
If you are not completely satisfied with your products from Bertulli.com, you may return them within a period of 15 days from receiving the package. Our address is:
Neman Europe S.L.
C/ Feria 4-6, 41003
In case of incidents, or any other reasonable complaints, you may return the shoes and get your money back within a period of 15 days of the package’s arrival. The shipping costs of the returned shoes, will be chargeable to the customer (article 44 of the Spanish Law 7/1996 of Arrangement Ordination of the Retail Trade). Import taxes (duties) are not included; these will be paid in cash when the customer receives the goods. If you would like to exchange your shoes, we will deliver another pair of shoes in mint condition.
If you wish to exchange you purchase, you may either send us the shoes by using our collection system, or by any other means you wish.
Although you are not obliged by law, we would appreciate if you left a note in the package that explains what you want: to return, or to exchange.
Returns must come in the original packing and with the product in perfect condition, with the exception of cases of defective merchandise.
The customer is expected to assume shipping expenses for exchange or refund packages sent to our store. The packages can be sent by ordinary mail or by courier service. A more comfortable alternative may be to use our collect service, which is available to our customers. Bertulli.com won't accept carriage forward packages or packages with customs duty.
The return of money will be carried out by means of bank transfer, PayPal or by credit card if the payment had been made at Bertulli.com's virtual TPV, and if it is still within the time limit of 30 days after the purchase.
Bank transfer: International Purchases paid by means of Transfer or Western Union.
Paypal: Purchases paid with Paypal.
Credit card: If the payment has been made at Bertulli.com's virtual TPV, and if it is still within the 30 days after the purchase date time limit; otherwise the refund will be carried out by bank transfer.
5. CUSTOMER SERVICE
If you have any questions, claims or suggestions, you can contact Bertulli.com's Customer Service, by phone: (+34) 954 564 292 or email email@example.com.
Our winter schedule is from 9:30 am - 1:30 pm and from 4:30 pm - 8:00 pm. Our summer schedule is from 9:30 am - 1:30 pm and from 5:00 pm - 8:30 pm. GMT+1 zone.
Bertulli.com is exclusively governed by the Spanish law. In case of any discrepancy between the parties regarding the interpretation, content of the website, and any circumstances that might arise from the interpretation or enforcement of the contract, all parties are subject, expressly waiving any other jurisdiction, the courts of Seville, if they reach a consumer.
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Bertulli.com guarantees the confidentiality of all data provided by our customers. This will be incorporated into an automated file owned by Neman Europe, S.L., which has been registered with the Spanish Agency for Data Protection. The purpose of this is to be able to provide you with all kinds of services without this information having to be filled in again, as well as to send you information about our products and services, provide e-commerce services and to maintain the relationship with the customer.
Moreover, the applicant who has voluntarily provided his/her personal information to Neman Europe Ltd. expressly consents the possibility of his/her personal data to be disclosed to third parties only when needed, in order to provide him/her with a special service such as transportation service companies, in order to deliver the new shoes, which will form the legal basis for the processing thereof.
The customer agrees to the processing of his personal data in order to receive our newsletter about products, services and offers from Neman Europe Ltd., which will form the legal basis for the processing thereof.
Under no circumstances will Neman Europe, S.L., use the personal data of the interested parties for purposes other than those mentioned above, and undertakes to keep due professional secrecy and to establish the necessary security measures to safeguard the information in accordance with the data protection legislation.
Personal data shall be retained for the time strictly necessary for the purpose for which the data was collected and subsequently processed. Subsequently, the data will be deleted in accordance with the provisions of the data protection regulation. However, any consent granted may be revoked at any time by the customer.
Browsing the website Bertulli.com and using its services involve an international transfer of personal data to the United States of America. According to Article 49.1a) from GDPR, if you continue to browse, we consider that you give your consent to the data transfer. However, you may object the transfer by sending us an e-mail at firstname.lastname@example.org or by post to the following address: Bertulli.com (Neman Europe S.L.), C / Feria 4-6, 41003 Seville, Spain.
All registered customers have the right of access, rectification, cancellation and opposition of their data, as well as withdrawing consent and submitting a complaint to the controlling authority (Spanish Data Protection Agency - Agencia Española de Protección de Datos). Moreover, customers may express their desire to not receive any kind of advertisements at any time. To exercise these rights, the customer should send a request by email to email@example.com or by mail to the following address: Neman Europe SL, C / Feria 4-6, 41003 Sevilla, Spain.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual property rights of the website ’s content, its source code, graphic design, look and feel, images, photographs and templates are owned by Neman Europe, S.L., Therefore, they may not be reproduced, distributed, publicly disclosed or transformed, without the written authorization by Neman Europe, S.L.
The establishment of links to website Bertulli.com confers no rights over it, and is authorized only to access to our website and partial reproduction of images and contents of our website. Moreover, the simple act of establishing a link to our website gives no right to be granted the status of Group Company, associate or partner of Neman Europe, S.L.
All intellectual property rights contained in this website are registered trademarks owned by Neman Europe, S.L., or trademarks whose use has been transferred to Bertulli Ibérica, SL for its rightful owner. It is totally prohibited to copy, reproduce or modify any part of the website, without the written authorization from Neman Europe, S.L.
8. MINOR PROTECTION POLICY
All those who provide personal information to the website and accept its purchasing conditions, formally declares under his/her responsibility to be over 14 years old.
Neman Europe Ltd. informs, that all those who are legally of age are responsible for minors and are responsible in the case of a minor entering his/her information on the site.
9. CORPORATE SOCIAL RESPONSIBILITY (CSR)
Neman Europe S.L. is a corporation committed with ethics and social responsibility; it voluntarily contributes to the improvement of social ethics, consumer protection and avoids sexual discrimination at work.
Autocontrol has given Neman Europe S.L. the Annual Corporate Social Responsibility Certificate, which honors social commitment.
Autocontrol has awarded as well Neman Europe S.L. the Annual Corporate Social Responsibility Certificate to grant the emblem “Equality in the Company”, that validates our gender equality policies.
Neman Europe, S.L. cooperates with different NGOs like Red Cross, Caritas and Crecer con Futuro (Lit: Grow Up with future) that works for disadvantaged childh.
According to Regulation (EU) no 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution for consumer disputes, companies should provide an electronic link to the ODR platform http://ec.europa.eu/consumers/odr/.